Passage sets are used for internal doors that do not require locking. Privacy sets include an integrated turn snib for bathrooms and bedrooms. Entrance sets are key-lockable sets intended for front or external entry doors. Dummy sets are non-operational, fixed handles used purely as pulls on wardrobe or pantry doors.

Yes—we keep a wide range of premium door hardware, smart locks, handles, hinges, and accessories physically in stock at our Sydney warehouse and showroom. However, because we offer thousands of SKUs across leading Australian hardware brands, select specialized items are sourced directly from our local brand distributors upon order to guarantee rapid dispatch.

Yes! Click-and-collect is fully supported. You can collect your order directly from our Sydney showroom and warehouse. Simply select 'Pickup' at checkout, and our automated system will notify you via email or SMS as soon as your items are ready for collection.

We offer a reliable 30-day return window on unused items remaining in their original packaging. Please note that special-order or custom made-to-order architectural products cannot be returned or canceled. A 20% restocking fee applies to eligible standard returns.

We offer a reliable 30-day return window on unused items remaining in their original packaging. Please note that special-order or custom made-to-order architectural products cannot be returned or canceled. A 20% restocking fee applies to eligible standard returns.

Finish choices depend on your home's unique architectural style and existing interior accents. We stock a premium range including Matt Black, Satin Brass, Brushed Nickel, Polished Brass, Satin Nickel, Satin Chrome, Polished Chrome, Graphite Nickel, Distressed Nickel, Gun Metal, Antique Brass, Antique Copper, and White. Our showroom team can help perfectly match color profiles for extensive new builds or renovations.

While Prime Hardware focuses purely on retail supply and does not directly employ installation crews, we maintain a deep professional network and are always happy to recommend highly trusted locksmiths and finishing carpenters in the Sydney region for smart locks, pull handles, and mortice lock fitments.

Yes. Most of our digital smart locks are engineered explicitly to drop seamlessly into standard Australian door thicknesses (35–50mm) and common lock backsets (60–70mm). Individual product pages feature extensive technical specification sheets, and our team can easily verify structural compatibility before your order dispatches.

Pull handle length selections depend primarily on total door heights and aesthetic design preferences. Handles generally range in scale from 300mm up to architectural 1800mm statements. Our specialists can help you select proportional sizing tailored for front entry doors, pivot entries, or large wardrobe setups.

Yes. If you mismeasured a backset or discovered an alternate finish selection suits your design scheme better, you can exchange standard items within 30 days assuming the product is completely unused and original packaging is preserved. Our fulfillment team can fast-track exchanges to keep your job site schedule moving forward.

Yes, we proudly support the building industry. We provide trade pricing structures and bulk commercial project schedules for residential builders, commercial contractors, interior designers, architects, and project managers. Contact our trade division directly on 1800 329 028

Absolutely. Every piece of architectural hardware we supply is backed by official manufacturer warranties, ranging from 5 to 25 years on mechanical operations and internal lock mechanisms. Smart digital configurations also include comprehensive manufacturer electronic component warranties.

Yes, we highly encourage it! Sighting luxury hardware touchpoints in person makes all the difference. Our physical Sydney showroom proudly showcases more than 6,000 premium lines across industry staples like Iver, Zanda, Lockwood, Dormakaba, and Gainsborough. Walk-ins are always welcome, or you can contact us to book a project schedule. Find us at: Unit 2, 249 Annangrove Road, Annangrove NSW 2156.

Yes. All products we distribute strictly comply with relevant Australian Standards and satisfy local building codes for residential, commercial, and fire-rated installations. We partner exclusively with authorized local distributors and premium verified brands to guarantee regulatory compliance.