Frequently Asked Questions

1. Do you deliver across Australia?

Yes, Prime Hardware ships Australia-wide. We partner with trusted couriers to ensure safe and timely delivery of your door hardware and accessories.

2. Can I buy door hardware online and in-store?

Absolutely. You can shop our full range online at primehardware.com.au or visit our Sydney showroom to explore architectural hardware in person.

3. Are your products fire-rated?

Yes. Many of our products, including pull handles and locks, are fire-rated to AS1530.4:2014 standards. Product pages clearly list compliance and certifications.

4. Do you supply to both residential and commercial projects?

Yes. We supply premium door hardware for homes, offices, and large commercial projects, including hospitality, education, and healthcare fit-outs.

5. Do you offer trade or bulk discounts?

Yes. Trade professionals and bulk orders may qualify for special pricing. Contact our team for a tailored quote.

6. What is your returns policy?

If a product is unused and in original condition, it can usually be returned within 30 days of delivery. Custom or special-order products may not be eligible.

7. How do I know which pull handle or lock size is right?

Each product page includes detailed specifications, dimensions, and finish options. If you’re unsure, our team can help you choose the right fit for your project.